At NRS | STANCE | Classic Shop, we understand that your equestrian gear needs to fit perfectly and perform flawlessly. That’s why we’ve crafted our shipping and return policies with the same attention to detail we put into our premium saddles and riding equipment.
Shipping Information
Order Processing & Delivery Timelines
Order Processing: 1-2 business days
Shipping Methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)
We ship worldwide, excluding some Asian regions and remote areas. International customers may be subject to customs fees.
Our Rider-Satisfaction Guarantee
We stand behind our products as firmly as you stand in your stirrups. If your purchase doesn’t meet your needs, our straightforward return process will have you back in the saddle with the right equipment quickly.
Key Return Details
- Return Window: 15 days from delivery date
- Condition: Unused, in original packaging with tags attached
- Processing Time: 3-5 business days after we receive your return
- Return Shipping: Customer responsibility (original shipping fees non-refundable)
Our 4-Step Return Process
Step 1: Initiate Your Return
Email our Rider Support Team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer refund or exchange
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Rider Support Team,
I would like to initiate a return/exchange for my recent purchase (Order #______).
Item(s) for return: [Product Name(s) from your order]
Reason: [Please specify – sizing, damage, incorrect item, etc.]
I prefer: [Refund to original payment method / Exchange for (specify product if known)]
Thank you,
[Your Full Name]
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you:
- Return authorization number (required for processing)
- Detailed return instructions
- Our return address (Baltimore, MD facility)
Step 3: Ship Your Return
Package your item securely with all original packaging and tags. Include a copy of your order confirmation or packing slip. We recommend using a trackable shipping method as you’re responsible for the return until we receive it.
Step 4: Refund or Exchange Processing
Once received and inspected (typically 3-5 business days):
- Refunds: Issued to original payment method within 5-7 business days
- Exchanges: New item shipped via your original shipping method
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Protective Leg Boots (if used or tried on)
- Boot Care & Accessories (opened products)
- Custom or special order saddles
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no cost.
International Returns
Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. Refunds will be issued in USD and may be subject to currency conversion rates.
Rider’s Reminder
We craft our return policy with the same care we put into our saddles – to ensure you’re completely satisfied with your gear. For specialized items like barrel racing saddles or youth saddles, don’t hesitate to ask our team sizing questions before ordering to prevent return needs.
“Ride Hard. Shop Smart.” isn’t just our motto – it’s our commitment to your equestrian journey.
Questions? Our Rider Support Team at [email protected] is always ready to assist.