At NRS | STANCE | Classic Shop, we stand behind our premium equestrian gear as firmly as we stand in our stirrups. If your purchase doesn’t meet your riding needs, our straightforward return process ensures you’re back in the saddle with the right equipment quickly.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with tags attached
  • Processing Time: 3-5 business days after we receive your return
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)

Our Return Process

Step 1: Initiate Your Return

Email our Rider Support Team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Rider Support Team,

I would like to initiate a return/exchange for my recent purchase (Order #______).

Item(s) for return: [Product Name(s) from your order]

Reason: [Please specify – sizing, damage, incorrect item, etc.]

I prefer: [Refund to original payment method / Exchange for (specify product if known)]

Thank you,
[Your Full Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number (required for processing)
  • Detailed return instructions
  • Our return address (Baltimore, MD facility)

Step 3: Ship Your Return

Package your item securely with all original packaging and tags. Include a copy of your order confirmation or packing slip. We recommend using a trackable shipping method as you’re responsible for the return until we receive it.

Step 4: Refund or Exchange Processing

Once received and inspected (typically 3-5 business days):

  • Refunds: Issued to original payment method within 5-7 business days
  • Exchanges: New item shipped via your original shipping method

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Protective Leg Boots (if used or tried on)
  • Boot Care & Accessories (opened products)
  • Custom or special order saddles

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no cost.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. Refunds will be issued in USD and may be subject to currency conversion rates.

Rider’s Reminder

We craft our return policy with the same care we put into our saddles – to ensure you’re completely satisfied with your gear. For specialized items like barrel racing saddles or youth saddles, don’t hesitate to ask our team sizing questions before ordering to prevent return needs.

“Ride Hard. Shop Smart.” isn’t just our motto – it’s our commitment to your equestrian journey.

Questions? Our Rider Support Team at [email protected] is always ready to assist.