Welcome to NRS | STANCE | Classic Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium equestrian products and services. Whether you’re a competitive rider or a ranch hand, we’re here to help you ride with confidence.

Product Questions

What types of saddles do you specialize in?
We offer a wide range of specialized saddles including Barrel Racing Saddles, Cutting Saddles, Ranch Saddles, Roping Saddles, and Trail Saddles – each crafted for specific riding disciplines with premium materials and rider comfort in mind.
Do you offer protective gear for horses?
Yes! Our Protective Leg Boots category features high-quality equipment designed to keep your horse safe during training and competitions.
What makes your boots different from regular work boots?
Our WORK BOOTS and casual footwear are specifically designed for equestrian use, offering superior support, durability, and features that meet the unique demands of riders and ranch workers.
Do you carry equipment for young riders?
Absolutely! We offer Youth Saddles and Kids’ Casual Shoes designed with the same quality as our adult products but scaled for younger riders.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for your convenience and security.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), but if you contact us immediately at [email protected], we’ll do our best to accommodate your request.

Shipping & Delivery

What shipping options do you offer?
We provide two reliable options:
– Standard Express Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Standard Shipping (via EMS on orders over $50): 15-25 business days after processing
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. Every package receives personal attention from our Baltimore team to ensure safe delivery.
How do you package saddles for shipping?
All saddles are inspected and carefully wrapped by our experienced riding team. Leather goods are conditioned before shipping to prevent drying during transit.
Can I track my order?
Yes! Both shipping methods include tracking. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Saddles and footwear must be in original packaging. Contact our rider-support team at [email protected] for return authorization.
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and work with the carrier to resolve the issue.
Do you offer exchanges for sizing issues?
Yes! We recommend contacting us about sizing before ordering, but if you need a different size, we’ll help facilitate an exchange. Original packaging must be intact.

Additional Support

How can I contact customer service?
Our Baltimore-based rider support team is available at [email protected] for any questions about products, sizing, or orders.
Where is your company located?
Our headquarters is at 3156 Harron Drive, Baltimore, US 21202, where all orders are personally processed by our equestrian experts.
Do you offer product care advice?
Absolutely! Check our Boot Care & Accessories section for maintenance products, and don’t hesitate to ask our team for specific care recommendations for your gear.

At NRS | STANCE | Classic Shop, we’re committed to serving the global equestrian community with premium gear and rider-focused service. Ride hard and shop smart with confidence!